Privacy Policy
Last updated: 18 May 2026
Overview DMC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit overviewdmc.com (the “Website”) or use our event management services.
1. Who We Are
Overview DMC is a destination management and event management company based in Tirana, Albania. For any privacy-related questions, you can contact us through the contact form on our Website.
2. Information We Collect
We may collect the following types of information:
Information you provide directly to us When you fill out our contact form or request a quote, we collect your name, email address, phone number, company name (if provided), and any details you share about your event or enquiry.
Information collected automatically When you visit our Website, we automatically collect certain technical information including your IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring website. This is collected through cookies and similar tracking technologies.
3. How We Use Your Information
We use your information to:
Respond to your enquiries and provide information about our services
Prepare and send quotes or proposals
Communicate with you about events we are organising on your behalf
Improve our Website and services
Comply with legal obligations
Send occasional marketing communications (only if you have consented)
4. Cookies and Tracking
Our Website uses cookies and similar technologies to function properly and to understand how visitors use the site. We use:
Essential cookies required for the Website to function
Analytics cookies (Google Analytics) to understand visitor behaviour
Performance cookies to optimise loading speed
You can disable cookies through your browser settings, but parts of the Website may not function correctly.
5. Third-Party Services
We use the following third-party services that may process your data:
Google Analytics — for website analytics
Google Site Kit — to manage Google services
WordPress and hosting providers — to operate the Website
Email service providers — to send and receive correspondence
These third parties have their own privacy policies governing their use of data.
6. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, we process your personal data based on:
Your consent (e.g., when you submit our contact form)
Legitimate interest (e.g., responding to enquiries, improving our services)
Contractual necessity (e.g., delivering event management services)
Legal obligation (e.g., tax and accounting records)
7. Data Sharing
We do not sell, rent, or trade your personal data. We may share information with:
Trusted service providers (venues, hotels, suppliers) only as necessary to deliver the services you have requested
Government authorities when legally required
Professional advisors (lawyers, accountants) under confidentiality obligations
8. Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Enquiry data is typically kept for up to 3 years; client project data may be kept longer for record-keeping purposes.
9. Your Rights
Under data protection laws, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us through our contact form.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
11. International Transfers
Some of our service providers (such as Google) may store data outside Albania, including in the European Union or United States. Where this happens, appropriate safeguards are in place to protect your data.
12. Children’s Privacy
Our Website is not directed at children under 16, and we do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through the contact form on our Website.